In recent weeks, I have seen lots of hype surrounding DigitalOcean, a web hosting company from the TechStars startup incubator. Unlike GoDaddy and other web hosts popular with the general public, DigitalOcean provides virtual private servers (VPSes). I prefer to use VPSes because they provide a greater amount of control and customizability than shared hosting.
I am pretty sure that I am one of DigitalOcean's target customers. Not only are many of the websites I manage already hosted on VPSes (provided by Linode), but I have been looking for a new VPS provider with servers that cost less than $20/month (Linode's current lowest price) to bootstrap a new project. I did some cursory research on cheaper VPS providers but was concerned on reading about providers with horrific performance and even worse customer support.
DigitalOcean's TechStars pedigree and the positive results of one developer's attempts at benchmarking made me wonder whether they might be exactly what I was looking for. In mid-February, I began to seriously evaluate them. While they seemed like they might deliver on both price and performance, I soon found that I had serious issues with their handling of customer privacy.
I was a bit annoyed to find that there seemed to be no other way to contact them without creating an account, which seemed to start a free trial that I was not ready to use. ↩