Frequently Asked Questions, Not Answers from AT&T Wireless 16 years, 10 months ago by Martey Dodoo
Selected questions and "answers" from AT&T Wireless' (formerly Cingular) FAQ entitled How much does it cost to upgrade to a new phone? I would link to this page, but I cannot find a valid hyperlink. Questions are in bold; answers follow underneath:
How much does it cost to upgrade to a new phone?
How much does it cost to upgrade to a new phone? How much is the upgrade fee?
How do I upgrade my wireless phone?
If you are not eligible for an upgrade but would like to buy a new phone at the no-commitment pricing option, please contact Customer Service at 1-888-867-4384 to discuss current pricing options.
How much does it cost to upgrade to a new phone?
You will see a list of phones and prices. If desired, select a new phone and continue with the upgrade process.
How do I upgrade my wireless phone?
You can upgrade to a new phone online within myWireless Account by following these instructions:
When will I be eligible to upgrade my phone?
Select a new phone for each wireless number you are upgrading and Add to Cart.
How can I replace my broken phone?
To replace a broken phone, you can upgrade to a new phone by following these instructions: [ed: Again, no actual instructions.]
When will I be eligible to upgrade my phone?
When will I be eligible to upgrade my phone? How long do I have to wait before I can upgrade my phone?
What is the AT&T Upgrade Advantage?
For instructions on upgrading your phone online and viewing your upgrade eligibility, see the topic: How do I upgrade my wireless phone?
There are five pages of this, but the above examples only come from the first. Reading the entire thing, it seems apparent that somehow the answers in the FAQ became split between various questions (some of which are repeated throughout). Regardless, there is no excuse for the Support section of AT&T's website to be this unhelpful.